Warranties and Repairs
WARRANTIES AND CARING FOR YOUR PRODUCT
All pieces have a 30-calendar day warranty on account of manufacturing defects, from purchase, and 1-year warranty with gold vermeil pieces. Shipping costs are not included.
To avoid deterioration of your jewelry, apply make-up, perfume or beauty products before putting it on. Do not use them to go to the beach, swim or exercise. Keep it in a fabric bag to protect it when you are not using it. For pieces made of materials other than silver, please read caring instructions in the product’s description. Stones that brake due to smashing or falling have no warranty, as these are deemed misuse or inappropriate care of the jewel. Do not hesitate to contact us to clean or any maintenance regarding your jewelry at email@example.com. If you bought your jewelry from a distributor, you must contact such distributor and they will contact us and carry out the repair process.
JULIANA VERGARA RODRÍGUEZ - JVR waives its responsibility of the warranty, when there is evidence that the problem stems from: Misuse of a product by the Client, or when the Client evidently has not followed the product’s caring instructions, See above GUARANTEE AND CARING FOR PRODUCTS section. Every warranty request will be analyzed, approved or otherwise declined.
JULIANA VERGARA RODRÍGUEZ - JVR repairs all pieces made by the company. You can always send your products to our address to be repaired, irrespective if the warranty period has expired. The pieces should be sent to us with a copy of the invoice or buyer’s ID number. We will analyze each repair or maintenance and will inform the costs of such repairs and delivery time. Shipping is not included.To request a repair or maintenance of your jewelry, contact us at firstname.lastname@example.org.
If you bought your product from a distributor, get in contact with such distributor and they will contact us. No repairs shall be made to products that were not bought by authorized distributors of Juliana Vergara Rodríguez - JVR Jewelry. Should your purchase arrive in poor conditions, please write to us at email@example.com within 48 hours of reception thereof, describing the product and attaching a photo of the problem.